Privacy and cookies policy
Privacy and cookies policy
This page explains how Forestry Commission Scotland (FCS) and re:heat (who are contracted by FCS to run the usewoodfuel website) use any information you give to us through our website, and the ways in which we protect your privacy.
Personal Information Charter
This charter sets out our standards for requesting or storing your personal information.
It also covers what we ask from you to help us keep your information up to date.
When we ask you for personal information, we promise to:
- make sure you know why we need it
- only ask for what we need, and not to collect too much or irrelevant information
- protect it and make sure nobody has access to it who shouldn’t
- only share it with other organisations when the law allows
- make sure we don’t keep it longer than necessary
- ensure it is not made available for commercial use without your permission.
In return, we ask you to:
- give us accurate information
- tell us as soon as possible if there are any changes, such as a new email address
This helps us to keep your information reliable and up to date.
If you want to find out more about any of the following then please get in touch using the contact details below:
- how to find out what information we hold about you and how to ask us to correct any mistakes
- agreements we have with other organisations for sharing information
- circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics
- our instructions to staff on how to collect, use and delete your personal information
- how we check the information we hold is accurate and up to date
- how to make a complaint
In the first instance please contact:
Unit 1, Linnet Court,
Cawledge Business Park,
Email: [email protected]
If they are unable to help or you are unsatisfied with their response to your enquiry then please contact:
Jason Hubert, Forestry Commission Scotland,
Email: [email protected]
For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner’s Office.
The Data Protection Act
Forestry Commission Scotland (FCS) and re:heat are both data controllers under the Data Protection Act and collect and store the personal data that you provide us with. We have a legal duty to protect any information we collect from you and we safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
Other than the data-sharing that takes place between FCS and re:heat, we do not pass on your details to any third parties or other government departments, unless you give us permission to do so.
Disclosing your information:
What information do we collect?
We collect different kinds of information from visitors to our website:
- Sign-ups to the usewoodfuel e-newsletter
- Google Analytics
- Log files
You can send us your enquiries via the usewoodfuel website ‘Enquiries’ form.
FCS and re:heat will not pass on any of your personal information when dealing with your enquiry or afterwards, unless you give us permission to do so. We will not use any information you supply for any other purpose without first seeking your permission.
Where your details are held in our tracking system these are deleted after we have dealt with your enquiry.
Sign-ups to the Usewoodfuel e-newsletter
If you sign-up to receive the usewoodfuel e-newsletter we need to record your personal contact details to be able to send you the e-newsletter. Beyond the sharing of your data that will take place between re:heat and FCS, we will not pass on any of your personal information to any other party, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission. We will retain your details for as long as we need to in order to provide you with e-newsletters. You can check the details that we hold for you, ask us to update these details, or tell us to remove your name from the mailing list by contacting us at [email protected].
This website places small files known as ‘cookies’ on your computer or device to collect information about how you browse the site. We use this information to improve the website and make it easier for you to use. Cookies cannot be used to identify you personally.
- enable the website to recognise your device so you don’t have to give the same information several times during one task.
- measure how many people are using the website so we can ensure optimum delivery.
- measure how people are using the website so we can make it easier to use.
Learn more about cookies:
Find out more about what they are and how to manage them – visit the Government’s cookies pages on gov.uk.
Please be aware that restricting cookies may impact on the functionality of our website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For further details on the cookies set by Google Analytics, please refer to the Google Code website.
Log files allow us to record how users browse the site which we use to make improvements to the site and the information on it. Log files do not contain any personal information about you or information about which other sites you have visited.
Following a link to another website
We do not pass on any personal information you have given us to any other site.
Access to your information and your rights
Unit 1, Linnet Court, Cawledge Business Park, Alnwick. NE66 2GD
Where your data is stored
Re:heat: We store your data on our secure systems in the UK.
Forestry Commission Scotland: We store your data on our secure servers in the UK.
By submitting your personal data on the website, you agree to the above methods of data storage.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.
Any data you transmit is at your own risk.
We have procedures and security features in place to try and keep your data secure once we receive it.
Neither Forestry Commission Scotland nor re:heat will share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.